A C Picture Frame Service

About Us This web site is owned and operated by A C Picture Frame Service who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
AC Picture Frame Service
Unit 14b Ribocon Way Progress Park Luton Bedfordshire LU4 9UR United Kingdom
Phone: 01582 494732
Fax: 01582 494732
Email: info [at] acfineart [dot] co [dot] uk
V.A.T. Reg. No: 348 9700 21

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling For all Limited Edition Prints/Canvases & scluptures we use Parcelforce 48, this is a recorded delivery service which requires a signature at the time of delivery. This is charged at a flat rate of £10.00 per shippment.

For all other open edition prints we use standard Royal Mail Delivery and prices are as indicated when ordering, and the customer can select either 1st or 2nd Class, or if you want ot to be recorded please contact us before ordering and we will confirm a price with you for this.

Delivery Schedule We will normally endevour to ship your order to you in 5 working days, pending stock being available, if its not available within this time frame we will contact you to confirm if you are willing to wait for the item. For all International orders please contact us before ordering.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee As a small family business we are committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 14 Days of receipt and receive a full refund for the price of the product. Shipping charges will not be refunded.

Please contact us in the first instance and we will do all we can to help remedy any problem.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01582 494732 (International +44 01582 494732) or fax us on 01582 494732 or write to us at 14b Ribocon Way Progress Park Luton Bedfordshire LU4 9UR United Kingdom

Privacy Policy A C Picture Frame Service do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy As a small family business we are committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 14 Days of receipt and receive a full refund for the price of the product. Shipping charges will not be refunded.

If your order should arrive in less than satisfactory condition, we offer a convenient Photo Return option. Simply take a digital photo of the item and one of the shipping container it arrived in, attach them to an email and send to Returns@acfineart.co.uk Please include in the body of the email: your order number, the shipping id or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. Your request processes within 48 hours and you will receive an email letting you know your replacement is under production.

To return your item(s) please pack them in the original tube or box and include the emailed returns form we will send to you. Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

We strongly encourage you to return your item via a trackable method.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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